Privacy policy

At Barzakh, we are committed to respecting your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our website www.barzakhofficial.com.

Contact

If you have any questions, concerns, or need more information about our privacy practices, please reach out to us at:
📧 barzakhhofficial@gmail.com

Personal Information We Collect

When you interact with Barzakh online, we may collect personal information to enhance your experience and fulfill your orders. This includes:

1. Device Information

Purpose: To optimize your experience, load the Site properly, and analyze visitor behavior.
Collected via: Cookies, log files, tags, pixels.
Collected data: IP address, time zone, browser type, pages viewed, how you found the site, etc.
Shared with: Shopify (our e-commerce platform) and analytics partners like Google Analytics.

2. Order Information

Purpose: To process your order, arrange delivery, communicate with you, and screen for potential risk or fraud.
Collected from: You, during the checkout process.
Collected data: Name, billing and shipping address, email, phone number, payment details.
Shared with: Shopify, delivery services, and our payment gateway.

3. Customer Support Info

Purpose: To respond to your queries or complaints and offer product support.
Collected from: You, when you contact us.
Collected data: Name, contact information, any message or content you send us.
Shared with: Internal support team or any third-party support platform we use (if any).

How We Use Your Information

We use your information to:

Provide you with our products and services.
Process your payments and deliver your order.
Keep you updated on new drops, restocks, or brand news (only if you opt in).
Analyze and improve how our website functions.
Comply with legal obligations.

Sharing Your Information

We only share your personal data when it’s necessary to operate our business, including:

With Shopify to run our online store. See Shopify’s policy.
With delivery services to get your order to your doorstep.
With analytics or ad platforms to improve or personalize your experience.
If required by law (e.g., legal requests, fraud prevention).

Behavioural Advertising

We may use your browsing and order behavior to offer you personalized ads on platforms like Google or Facebook. For this, we may share limited data with:

Google Analytics
Facebook Ads
Shopify Audiences

You can opt out of targeted ads by visiting:

Or use the Digital Advertising Alliance opt-out tool:
https://optout.aboutads.info/

Your Rights (for EU Residents)

Under the GDPR, if you're in the European Economic Area (EEA), you have rights to:

Access the personal data we hold about you.
Correct or update your information.
Request deletion (right to be forgotten).
Object to certain types of processing, including automated decision-making.
Request data portability.

To exercise your rights, just contact us.

Data Transfers: Your information may be processed outside the EEA (e.g., in Canada or the US). Shopify complies with GDPR standards for such transfers.

Learn more here:
Shopify GDPR Whitepaper

Cookies

Cookies are small files placed on your device to remember your preferences and activity. We use cookies to:

Keep your shopping cart active
Remember your login or region
Understand how users interact with our site

Some cookies are essential, others help with marketing and analytics.

For details on what cookies Shopify uses, see:
https://www.shopify.com/legal/cookies

Data Retention

We retain your personal data only as long as needed to:

Fulfill your order
Comply with legal, tax, or accounting requirements
Improve our customer experience

You can request data deletion at any time.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our business or legal requirements. The latest version will always be available on our website.

Do Not Track

Please note that some web browsers offer a "Do Not Track" (DNT) setting to signal your preference not to have your online activity tracked. However, there is currently no consistent industry standard for how websites should respond to these signals. As such, Barzakh does not modify its data collection or usage practices when it detects a DNT signal from your browser.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, technology, legal obligations, or for other operational reasons.
Any updates will be posted here, with the revised version taking effect immediately upon publication.

We encourage you to check back periodically to stay informed about how we protect your information.

Complaints

If you have concerns about how we handle your personal data, we’d like to hear from you. Please get in touch with us using the contact details listed in the Contact section above.

If you are not satisfied with our response, you have the right to escalate your concern to your local data protection authority.

For example, if you’re based in the UK or EU, you may contact the Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/